WhatsApp automation
and CRM,
in one inbox.
Last reviewed 2026-06-17
Every unanswered enquiry is a booking someone else got. NuvenarHub is trusted by 100+ UK businesses to handle replies, campaigns, follow-ups, ad attribution, and invoicing in one place. Your team spends time on clients, not on admin.
Every contact, every conversation, one timeline.
Lead ads, booking completions, WhatsApp threads, manual walk-ins. One contact record per person, with everything attached. Auto-import from Meta and Google, auto-merge with booking events, no duplicates.
- Auto-import from Meta and Google lead ads, tagged by campaign
- Booking events sync into the same contact record automatically
- Custom properties: build the fields your business actually uses
- Filter anything, save views per team member
- Bulk tag, message, or export in one action
- CSV import with email dedupe, under a minute
| Name | Stage | Last touch | LTV |
|---|---|---|---|
Sarah Khan | Lead | 11:03 today | £420 |
Imran Malik | Customer | Yesterday | £1,640 |
Laura Thompson | Lead | 2 days ago | - |
Aysha Rahman | Customer | Last week | £980 |
Jordan Pierce | Dormant | 3 months | £260 |
Never lose a lead at 2am.
AI replies first, in your voice. You step in when it matters. Every conversation logged against the right contact record, not sitting in someone's phone.
- Real WhatsApp number, accessible on laptop and phone, same threads
- AI handles first-touch: pricing, hours, services, brand tone
- Smart hand-off when AI cannot help, no bot loops
- One-tap Take Over pauses AI for that contact only
- Human-like typing, daily caps, freeze logic to protect your number
- Every reply lands on the contact record beside bookings and notes
Sounds like your team, not a chatbot.
Train the agent on brand voice, service list, pricing, FAQ. Upload PDFs and the system ingests them. Run training conversations to correct the agent before it goes live.
- Brand voice profile: tone, do-not-say list, service menu
- Knowledge base built from uploaded documents and FAQ
- Training conversations to correct responses before going live
- Live calendar access for booking and rescheduling
- Human handoff triggered by any keyword or phrase
- Custom training session included on Pro and Enterprise
Velvet Skin Clinics,
first 30 days.
Aesthetics, Manchester, 3 locations. Live in one working day, owner stopped checking personal WhatsApp by week two.
- Before22 / wkmissed enquiries
- After4 / wkmissed enquiries
- First reply6h to 18mmedian
- Setup1 working dayto live
We were missing 22 WhatsApp enquiries a week across three locations and only finding out a fortnight later. NuvenarHub picked them all up by week one. The owner stopped checking her personal phone by week two. The £480 plan paid for itself the same month.
See which ad pound becomes a booking.
Meta and Google ad spend syncs every six hours. Each campaign's spend gets matched to leads, leads to bookings. Actual ROAS, not estimated.
- Daily spend per campaign, matched to Meta Ads Manager to the penny
- Lead counts per campaign from Meta's own action data
- Conversions joined to booking completions automatically
- Revenue traced back to the campaign that brought the lead
- CTR, CPL, CPA, ROAS computed on every row
- Meta and Google live; TikTok and Snapchat on the roadmap
- Meta£124038 bookings6.4x ROAS
- Google£86022 bookings5.1x ROAS
- TikTok£4109 bookings3.2x ROAS
Set it up once. It runs without you.
Visual no-code workflow builder. Trigger on the left, chain of actions on the right. Pre-built playbooks ship with the account, two minutes to turn on.
- Playbooks: new lead follow-up, rebook, win-back, VIP escalation
- No-show recovery, birthday messages, cold lead sequences
- Triggers: contact created, booking changed, tag added, no reply in X hours
- Actions: WhatsApp, email, tag, update property, notify team
- Quiet hours and time-zone aware sending built in
- A/B test message variants within a single workflow
Reach 500 contacts without getting your number flagged.
WhatsApp treats bursty mass messages as spam. This does not. Pacing, gaps, typing simulation, freeze logic on suspicious behaviour, all handled. Email uses the same audience builder.
- Audience builder from any CRM filter, live recipient count
- WhatsApp and email campaigns from one place, same reporting
- Pacing engine: messages go out with human-like gaps
- Daily caps per number, soft freeze if Meta flags unusual activity
- Opt-outs respected automatically, GDPR compliant
- Live tracking: reply, delivery, booking conversion per campaign
- Meta£124038 bookings6.4x ROAS
- Google£86022 bookings5.1x ROAS
- TikTok£4109 bookings3.2x ROAS
The boring parts
that keep it running.
None of this is glamorous. All of it matters once more than one person is touching the inbox.
WhatsApp accounts
Multiple numbers, each with its own warmup, daily cap, and reputation score. If Meta flags a number, freeze it in one click without losing the conversations.
Team + routing
Roles for admin, manager, sales, support, marketing. Round-robin lead routing with per-team cursors so no lead gets picked twice.
AI training
Brand voice profile, do-not-say list, service menu, FAQ. Upload PDFs and the agent reads them. Training conversations to correct before going live.
Email domains
Connect your domain. DKIM, SPF, DMARC checked automatically. One-click unsubscribe on every email. Your brand on the sender, not a shared address.
Webhooks
Send events to any external system, or receive them. Trigger NuvenarHub automations from your own tools, or pipe data to a warehouse.
Custom properties
Build the fields your business actually uses. Text, number, date, dropdown, multi-select. Every property is filter-able and segment-able.
Different sectors. Same numbers.
Real customers, named with permission. References available on the discovery call.
Pro pays for itself by Wednesday. We stopped paying a receptionist to copy-paste replies, the AI handles 70% of inbound on its own, and the team only sees what needs them. Four hours a day back, every day.
Patients used to send three messages before we replied to the first one. Now the AI greets them in under a minute, books the right slot from the calendar, and hands over to a human only when it actually matters. Front desk got their day back.
We were leaking buyer enquiries on Saturdays and Sundays because nobody picked up the phone. Set NuvenarHub up on a Thursday, by Sunday it had already qualified two viewings the team booked in on Monday morning. It pays for itself in one transaction.
Pick the plan
that fits the clinic.
One bill per month. Cancel any time. No per-seat surprises, no 12-month lock-in. No setup fee. Card on file from day 1, first £480 charge on day 8.
One WhatsApp number, built-in CRM up to 1,500 contacts, invoicing. Everything a solo operator needs to handle every enquiry without a receptionist.
Start 7-day free trial- 1 WhatsApp number, 200 messages / day
- Built-in CRM up to 1,500 contacts
- Calling, AI agent, accounting available as add-ons
- Self-serve onboarding, email support
Two WhatsApp numbers, shared inbox, CRM with custom properties, Meta lead-ads pipeline. For teams that need automation without the full Pro stack.
Start 7-day free trial- 2 WhatsApp numbers, 2,000 messages / day
- 15,000 contacts, custom CRM properties
- AI suggested replies + basic workflows
- WhatsApp support
Three numbers, unlimited messaging, calling stack included, AI agents, custom workflows, ROAS attribution, accounting. Most operators start here.
Start 7-day free trial- 3 WhatsApp numbers (+ £50 each after), unlimited messages
- 70,000 contacts, unlimited custom pipelines
- Calling, AI agent and ROAS attribution all included
- Email + WhatsApp same-day support
25 numbers, unlimited everything, multi-workspace, per-tenant proxies, custom AI training, HMAC-signed webhooks, dedicated CSM, 99.9% uptime SLA.
Start 7-day free trial- 25 WhatsApp numbers, per-tenant proxies, dedicated email IP
- Unlimited contacts, multi-workspace for multi-location
- Custom AI training, custom routing, custom domain included
- Dedicated CSM, priority phone support, 99.9% SLA
| Feature | Starter Solo practitioner | Growth Small team | Pro Recommended | Enterprise Agencies + chains |
|---|---|---|---|---|
| WhatsApp + inbox | ||||
| WhatsApp numbers | 1 | 2 | 3 (+ £50 / number add-on) | 25 (+ £50 / number) |
| Multi-device support (LID) | Yes | Yes | Yes | Yes |
| Shared team inbox | Single user | Multi-seat | Multi-seat | Multi-seat + role permissions |
| Messages per day | 200 | 2,000 | Unlimited | Unlimited |
| WhatsApp campaigns (broadcasts) | 1 / day | 10 / day | Unlimited | Unlimited |
| Quick send (one-tap broadcast list) | Basic | Full | Full | Full |
| Anti-ban infrastructure (proxy pool + send-rate limiter) | Yes | Yes | Yes | Yes + per-tenant proxies |
| Email send (transactional + marketing) | 50 / day | 500 / day | Unlimited | Unlimited + dedicated IP |
| CRM | ||||
| Contacts | 1,500 | 15,000 | 70,000 (+ £10 / 10k after) | Unlimited |
| Pipelines + deals | 1 default pipeline | 5 pipelines | Unlimited custom pipelines | Unlimited + custom stages |
| Custom properties | 5 | Yes | Unlimited | Unlimited |
| Advanced filters + saved views | Basic | Yes | Yes | Yes + team-shared |
| Lifecycle stages + lead scoring | No | Yes | Yes | Yes + custom scoring rules |
| Tasks + reminders | Yes | Yes | Yes | Yes + team assignments |
| Activity timeline + audit log | 7 days | 90 days | Full history | Full + per-rep audit export |
| CSV import + export | Yes | Yes | Yes | Yes + scheduled exports |
| Contact owner assignment (round-robin) | No | Yes | Yes | Yes + custom routing rules |
| Calling (Twilio Voice + Whisper + Claude) | ||||
| Browser dialer + verified caller ID | Add-on (£120 / mo) | Add-on (£120 / mo) | Included | Included |
| Call recording (dual-channel) + playback | Add-on | Add-on | Included | Included |
| Whisper AI transcription | Add-on | Add-on | Included | Included |
| Claude AI call summary + sentiment + next actions | Add-on | Add-on | Included | Included + custom prompts |
| Power dialer + Dial Sessions history | Add-on | Add-on | Included | Included |
| Inbound number rental (UK / US / EU) | Add-on | Add-on | Included | Included + multi-number |
| Voicemail + forward-to-mobile | Add-on | Add-on | Included | Included |
| Business hours + DND smart routing | Add-on | Add-on | Yes | Yes + per-rep DND |
| AI | ||||
| AI WhatsApp agent (Claude Haiku auto-reply) | Add-on (£80 / mo) | Add-on (£80 / mo) | Included | Included + custom training |
| AI Assistant (chat over your CRM data) | Add-on | Add-on | Included | Included + custom knowledge base |
| Suggested replies in inbox | No | Yes | Yes | Yes |
| Per-tenant AI cost transparency (30% markup) | Yes | Yes | Yes | Yes + bring-your-own API key |
| Automation | ||||
| Workflows + triggers | Basic templates | Basic + 10 custom | Unlimited custom workflows | Unlimited + advanced nodes |
| Rules engine (lifecycle / tags / assignment) | Basic | Yes | Yes | Yes + cross-workspace |
| Triggers (Meta forms, Treatwell, Fresha, webhooks) | Meta only | Meta + booking | All sources | All + custom HTTP |
| n8n template library | Yes | Yes | Yes | Yes + custom workflows |
| Marketing + ad-spend | ||||
| Meta Lead Ads auto-pipeline | Add-on (£60 / mo) | Included | Included | Included |
| Auto ad-spend sync | Meta | Meta | Meta + Google | Meta + Google + TikTok |
| ROAS attribution (ad to booking to revenue) | No | Basic | Yes | Yes + multi-touch |
| Campaign dashboards + sentiment reports | Basic | Standard | Full | Full + custom segments |
| Money | ||||
| Invoicing (PDF + payment link) | Yes | Yes | Yes | Yes + custom branding |
| Accounting (revenue + expenses + P&L) | Add-on (£40 / mo) | Add-on (£40 / mo) | Included | Included + multi-location |
| Auto financial events (from bookings, calls, campaigns) | No | Yes | Yes | Yes |
| Reports + analytics | ||||
| Overview dashboard + KPIs | Yes | Yes | Yes | Yes |
| Marketing + calling reports | Add-on (£30 / mo) | Standard | Included | Included |
| Per-rep performance + leaderboards | No | Basic | Yes | Yes + custom metrics |
| Scheduled report email (CSV + PDF) | No | Weekly | Yes | Yes + custom recipients |
| Integrations | ||||
| Treatwell + Fresha sync | Yes | Yes | Yes | Yes |
| Meta + Google + TikTok Ads sync | Meta | Meta | Meta + Google | All three |
| Outbound + inbound webhooks | Add-on | Yes | Included | Included + HMAC signing |
| API access (REST + rate limits) | Add-on | Add-on | Included (60 req/min) | Included (600 req/min) |
| Team + workspace | ||||
| Team seats | 1 | 3 (+ £30 / seat after) | 5 (+ £30 / seat after) | Unlimited |
| Roles + permissions | No | Yes | Yes | Yes + custom roles |
| Sub-user invites + audit log | No | Yes | Yes | Yes |
| Custom domain / white-label | Add-on (£80 / mo) | Add-on (£80 / mo) | Add-on (£80 / mo) | Included |
| Multi-workspace (multi-location) | No | No | No | Yes |
| Platform + support | ||||
| PWA + mobile app + push notifications | Yes | Yes | Yes | Yes |
| 99.9% uptime SLA | No | No | No | Yes |
| Onboarding + setup | Self-serve | Email + WhatsApp | Dedicated CSM | |
| Support response | Email (next-day) | WhatsApp (next-day) | Email + WhatsApp (same-day) | Priority phone (< 1h) |
| Data export + portability | Yes | Yes | Yes | Yes |
No setup fee. No contract, cancel any time from the dashboard. Monthly billing, WhatsApp Business API, AI processing, and email delivery costs are passed through to you at cost.
Common questions.
If the answer is not here, send the question to support@nuvenar.com. Replies inside one working day.
Yes. NuvenarHub connects through the official WhatsApp Business API with verified business profiles. No grey-area scraping methods on any paid plan.
Most businesses are live within one working day. The slowest part is WhatsApp number verification on Meta's side. Inbox, team accounts, and integrations are fast. Onboarding is included free in every paid plan.
That is the point. NuvenarHub is built so a team manager or front-desk staff can run it end to end without IT support. Onboarding includes a 60-minute walkthrough and a written runbook.
Yes. NuvenarHub sits alongside your booking system, not in place of it. Booking events sync both ways, so your clients see no disruption.
Yes. WhatsApp Business API is available in most markets, ad spend attribution works across Meta and Google globally, and the CRM has no geography restriction. Data is stored in the EU.
You own your data. On cancellation you get a full export of your contacts, conversations, and analytics. We do not hold data hostage, and we do not use it to train models.
NuvenarHub Pro is £480/mo flat (5 seats included). HubSpot Sales Hub Pro is $90/user/mo annual ($450 for 5 seats) and you typically also need Marketing Hub Pro ($800/mo flat) for broadcast + WhatsApp = ~£1,000/mo equivalent. NuvenarHub bundles WhatsApp, calling, AI replies, broadcasts in the flat fee. Full comparison at /answers/nuvenarhub-vs-hubspot.
Yes. WhatsApp inbox for patient comms, AI Agent for after-hours booking enquiries, no-show recovery sequences, treatment recall flows at 6 weeks / 3 months / 12 months, Treatwell and Fresha sync, UK GDPR and PECR aligned consent capture. Runs alongside Pabau or another clinical-records system. Most single-location aesthetics clinics on NuvenarHub halve their no-show rate within 30 days.
Meta's per-message rates pass through at cost (no BSP markup). For a UK SMB doing 3,000-6,000 messages a month, expect £80-£250 of Meta cost on top of the £480 NuvenarHub Pro fee. Model the exact number at /tools/whatsapp-pricing-calculator.
Yes. Rightmove and Zoopla portal feeds route into one WhatsApp inbox, AI Agent answers out-of-hours enquiries with a viewing booking link, weekend cover rota built in, lettings renewal nudges 60 days before end. Multi-branch agencies use Enterprise tier with one workspace per branch. See /industries/real-estate for the full setup.
Claude (Anthropic) for the LLM, with a Retrieval Augmented Generation (RAG) layer trained on your business knowledge base, plus deterministic guardrails for facts that must not hallucinate (pricing, policies, legal disclaimers). The Agent escalates to a human when it's uncertain rather than guessing.
Yes. WhatsApp Business numbers port between BSPs via Meta's number-transfer flow. Takes 2-5 working days. We do the paperwork; you provide a recent invoice from your current provider and a Letter of Authorisation. No message-history loss because the inbox sits in your NuvenarHub workspace, not Meta's app.
No. Onboarding is included free in every paid plan: we connect your WhatsApp number, wire your ad accounts, import your existing contacts, set up your first automations, and run a walkthrough call. Done in one working day after your trial starts.
Dedicated pages by vertical.
Same product, different framing. Each page covers the pain in that vertical, how NuvenarHub fits, and a worked example.
Try Pro for 7 days. Card on file.
First WhatsApp number live, team set up, first automation running, on a 60-minute call.
Talk to the team that built it.
30-minute call. SLAs, compliance, dedicated infrastructure, white-label, multi-region, custom integrations.