CRM for UK clinics: aesthetics, dental, physio, GP.
Clinics take high-ticket bookings on WhatsApp from a personal phone, lose 15 to 20 percent of slots to no-shows, and have no recall sequence for the 18-month patient who never came back. The desk team retypes the same questions into the practice management system every morning.
Built for the way clinics work.
- 01
WhatsApp Business inbox the whole front desk can see, with templated reply blocks for the questions you answer ten times a day.
- 02
Two-message confirmation flow (24 hours before, one hour before) that recovers most of the no-show loss without extra admin work.
- 03
Patient record with treatment history, consent forms, and before-after photos attached to every conversation.
- 04
Recall sequences for the six-week, three-month, and twelve-month follow-up windows, sent on the cadence you set.
- 05
UK GDPR and PECR aligned opt-in capture, with the consent log audit-ready if the ICO asks.
One clinic operator on NuvenarHub.
A two-room aesthetics clinic in Birmingham runs every patient conversation through NuvenarHub. The 24-hour confirmation flow cut no-shows from 18 percent to 7 percent in six weeks. A 12-month recall sequence on lip-filler patients brought back 23 of 140 lapsed patients in the first quarter. Front desk stopped retyping enquiries into the PMS.
Questions we get from this vertical.
If the answer is not here, send the question to [email protected]. Replies inside one working day.
It runs alongside one. NuvenarHub owns the patient conversation, the booking confirmations, and the recall sequences. The PMS keeps the clinical record. We integrate with Pabau, Aesthetic Nurse Software, and Cliniko by API or by Zapier.
Indirectly. We provide an aesthetics licensing readiness checklist as a free tool (see /tools/aesthetics-licensing-checker) and the consent capture, record-keeping, and opt-in log inside NuvenarHub align with what the scheme expects.
Clinics on NuvenarHub typically halve their no-show rate within 30 days. For a clinic doing 100 bookings a week at £120 average ticket and a 15 percent no-show rate, that recovers around £36,000 a year in otherwise-lost revenue.
Yes. Pro includes 5 team seats by default, more at £20 / seat + VAT a month. Every receptionist sees the same WhatsApp inbox, can assign conversations, and leaves internal notes the patient never sees.
Yes. Data stays in the EEA (Hetzner Helsinki). UK GDPR and PECR aligned opt-in flow built in. DPA available at /legal/dpa, sub-processor list at /privacy-policy.
Tag a patient with their treatment type. Workflows fire at the cadence you set (typically six weeks, three months, twelve months) with the message you wrote, the offer if any, and a booking link. Replies route back to the front-desk inbox.
7 days. Full Pro. Card on file.
Most operators in clinics earn the subscription back in the first month from recovered bookings or faster proposals. If it does not, cancel from the dashboard, no email required.