CRM for UK gyms, pilates studios, and PT businesses.
Studios get a trial booking, run the trial, then never follow up. Half the trialists never convert because nobody asked. Members lapse silently after three missed weeks and the studio finds out when the direct debit bounces. Class no-shows leave reformer beds empty that someone on the waitlist would have taken.
Built for the way fitness studios work.
- 01
Trial pipeline (booked, attended, follow-up sent, converted, lost) with the WhatsApp thread on every card.
- 02
Two-message trial follow-up: thank-you on the day, conversion offer at day three, both editable and templated.
- 03
At-risk-of-lapse workflow: if a member has not booked in 14 days, an internal task plus a templated check-in message goes out.
- 04
Class no-show recovery: an automated waitlist message fires when a booking cancels inside the two-hour window.
- 05
Stripe subscriptions for memberships with a polite auto-chase on a failed payment, plus a re-engagement message if cancellation rolls in.
One fitness studio operator on NuvenarHub.
A two-studio reformer pilates business in Edinburgh runs every trialist through a two-message follow-up. Trial-to-member conversion rose from 28 percent to 47 percent in 10 weeks. Automated waitlist fill recovered 73 last-minute cancellations into new bookings over the same period.
Questions we get from this vertical.
If the answer is not here, send the question to [email protected]. Replies inside one working day.
No. Those handle the timetable and the bookings. NuvenarHub handles the conversation, the trial pipeline, the retention sequences, and the payment chasing on top. Two-way sync by Zapier today, native integration on the roadmap.
Studios that move from no follow-up to the two-message NuvenarHub flow typically see trial conversion go from 25 percent to 40-50 percent in the first quarter. The day-three message is the one that does most of the work.
We pull last-booking-date from the booking system (Zapier). If it is older than 14 days and the member is on an active subscription, NuvenarHub adds the member to a Re-engagement list and fires a templated WhatsApp check-in plus an internal task for the studio manager.
Yes. When a booking cancels inside the two-hour pre-class window, NuvenarHub messages the first person on the waitlist with a one-click confirm. Most empty beds get filled before the class starts.
Yes. Starter at £60 / month + VAT covers a solo PT with one WhatsApp number, the CRM, AI replies, and Stripe invoicing. Most one-person PT businesses stay on Starter for 12 to 18 months.
Stripe Smart Retries plus a NuvenarHub workflow: on a failed charge, retry over the next seven days, send a friendly WhatsApp on day two, escalate to the studio manager on day five. Most failed payments resolve without the member ever speaking to the front desk.
7 days. Full Pro. Card on file.
Most operators in fitness studios earn the subscription back in the first month from recovered bookings or faster proposals. If it does not, cancel from the dashboard, no email required.