NuvenarHub for Hospitality
CRM for UK restaurants, hotels, and independent hospitality.
UK hospitality operators run the front-of-house on OpenTable, ResDiary, or SevenRooms for restaurants, and Cloudbeds, Booking.com, or Little Hotelier for accommodation. Booking systems handle the seat or the room. Nothing handles the conversation: the DM asking about dietary requirements, the WhatsApp about a late check-in, the Instagram enquiry about a private hire. Front-of-house staff bounce between four screens, and the guest gets a slower reply than a chain competitor.
Why NuvenarHub
Built for the way hospitality work.
- 01
One inbox for OpenTable enquiries, Booking.com messages, Instagram DMs, WhatsApp bookings, and email, so front-of-house replies from one place.
- 02
Templated replies for the same seven questions asked every week (parking, dietary requirements, private hire, dog-friendly, kids menu, gift vouchers, opening hours).
- 03
Post-visit review request via WhatsApp inside 24 hours, routed to Google, TripAdvisor, or your Trustpilot page.
- 04
Repeat-visit sequences: anniversary offers to guests who dined last September, seasonal menu launches to your VIP tag.
- 05
Private-hire and event enquiries as a proper pipeline with the deposit invoice and contract inside the same record as the WhatsApp thread.
In the field
What it looks like in the wild.
A 45-cover independent restaurant in Bristol runs one WhatsApp inbox across the front-of-house team. Post-visit review requests lifted their Google review count from 3 a month to 22 a month. Anniversary offers to last-year's diners filled 14 additional covers on a quiet Tuesday.
. Hospitality FAQ
Questions we get from this vertical.
If the answer is not here, send the question to support@nuvenar.com. Replies inside one working day.
- No. Booking platforms own the availability calendar, the seat or room inventory, and the payment. NuvenarHub owns the conversation, the enquiry pipeline, and the marketing on top. Two-way sync via Zapier or webhook.
- Yes. Guests message on WhatsApp, front-of-house books them into OpenTable, confirmation goes back via WhatsApp with the reservation code. Cuts phone time and captures the mobile number for future marketing.
- 24 hours after the visit or check-out, an automated WhatsApp asks how it went. Positive replies get a link to Google, TripAdvisor, or your own review page. Negative replies route to the manager's inbox before the guest posts publicly.
- Yes. Segment by last-visit-date, average-spend, dietary preference, or party-size. Send WhatsApp broadcasts to a 200-person VIP tag, not the whole database. WhatsApp Business Platform opt-in and PECR-aligned opt-out handled.
- Set up a private-hire pipeline (enquiry, quoted, deposit paid, booked, complete, follow-up). Contract templates, deposit invoices, and payment links attached to the deal. Suitable for restaurants running 10-50 events a year.
- Yes. One workspace per site, or one workspace with pipelines per site, or Enterprise for a fully white-labelled multi-site setup with head-office reporting.
Start the 7-day trial.
Most operators in hospitality earn the subscription back in the first month from recovered bookings or faster proposals. Card on file, £0 during the trial, cancel from the dashboard.
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