Does NuvenarHub replace ezyVet, Provet Cloud, or RxWorks?

No. Clinical PMS systems own the patient record, the clinical notes, the prescriptions, and the RCVS-facing compliance. NuvenarHub owns the client conversation, the marketing, and the recall sequences on top. Integrated via API or Zapier where available.

How does the recall workflow handle multi-pet households?

Each pet has its own tag with its own vaccination cadence. A household with three pets gets three separate reminder streams, all coming from the same client contact record. Nobody gets a reminder for the pet they lost six months ago because the palliative-care tag suppresses those flows automatically.

Is WhatsApp appropriate for vet client comms?

For appointment reminders, general enquiries, and post-op check-ins, yes, providing the opt-in is captured (NuvenarHub handles PECR-aligned opt-in flow). Clinical advice on specific cases should remain on channels attached to the clinical record for RCVS purposes.

How do I promote health plans without feeling pushy?

A single WhatsApp after the annual booster explains the plan value versus the client's likely spend, and offers a Stripe subscription sign-up link. One message, no follow-up chase. Conversion typically 15-25% of eligible clients.

Can this work for a small independent practice with 2-3 vets?

Yes. Starter at £97/month covers a solo or two-vet practice. Pro at £480/month covers up to 5 team members and multiple inbox seats for reception + vets + nurses.

What about emergency out-of-hours provision?

For clients messaging out of hours, the AI reply gives your emergency-provider phone number and any relevant advice you have trained it on (chocolate ingestion, seizure, wound). It never attempts clinical triage, only routing.

Does NuvenarHub replace ezyVet, Provet Cloud, or RxWorks?

No. Clinical PMS systems own the patient record, the clinical notes, the prescriptions, and the RCVS-facing compliance. NuvenarHub owns the client conversation, the marketing, and the recall sequences on top. Integrated via API or Zapier where available.

How does the recall workflow handle multi-pet households?

Each pet has its own tag with its own vaccination cadence. A household with three pets gets three separate reminder streams, all coming from the same client contact record. Nobody gets a reminder for the pet they lost six months ago because the palliative-care tag suppresses those flows automatically.

Is WhatsApp appropriate for vet client comms?

For appointment reminders, general enquiries, and post-op check-ins, yes, providing the opt-in is captured (NuvenarHub handles PECR-aligned opt-in flow). Clinical advice on specific cases should remain on channels attached to the clinical record for RCVS purposes.

How do I promote health plans without feeling pushy?

A single WhatsApp after the annual booster explains the plan value versus the client's likely spend, and offers a Stripe subscription sign-up link. One message, no follow-up chase. Conversion typically 15-25% of eligible clients.

Can this work for a small independent practice with 2-3 vets?

Yes. Starter at £97/month covers a solo or two-vet practice. Pro at £480/month covers up to 5 team members and multiple inbox seats for reception + vets + nurses.

What about emergency out-of-hours provision?

For clients messaging out of hours, the AI reply gives your emergency-provider phone number and any relevant advice you have trained it on (chocolate ingestion, seizure, wound). It never attempts clinical triage, only routing.

NuvenarHub for Veterinary clinics

CRM for UK independent vets and small animal clinics.

Independent UK vets run ezyVet, Provet Cloud, or RxWorks for the clinical record and the diary. Front-of-house handles a hundred phone calls a day about vaccination reminders, prescription pickups, dietary advice, and post-op check-ins. Missed vaccination recalls quietly lose the client to the corporate practice down the road that texted them last week. Health-plan enrolment leaks because the follow-up never happens.

Start 7-day Pro trial See pricing

Reviewed 2026-08-23

Why NuvenarHub

Built for the way veterinary clinics work.

01
WhatsApp inbox alongside the practice management system, so client questions get answered in minutes without tying up the reception phone line.
02
Vaccination and worming recall sequences at 12-month, 6-month, and monthly cadences, tagged per animal.
03
Post-op check-in flow at 24 hours, 72 hours, and 2 weeks after surgery, with the option to book a re-check inside the reply.
04
Health-plan enrolment follow-up: after the vaccine appointment, a WhatsApp explains the plan value and offers a Stripe subscription sign-up link.
05
Compassionate communication tags for pets on palliative care or end-of-life, so the wrong marketing message never fires at the wrong moment.

In the field

What it looks like in the wild.

A two-vet independent practice in Norwich runs vaccination recalls, post-op check-ins, and health-plan enrolment WhatsApps alongside ezyVet. Vaccination compliance climbed from 68% to 84% in three months. Health plan enrolment on new registrations rose from 22% to 41%.

. Veterinary clinics FAQ

Questions we get from this vertical.

If the answer is not here, send the question to support@nuvenar.com. Replies inside one working day.

No. Clinical PMS systems own the patient record, the clinical notes, the prescriptions, and the RCVS-facing compliance. NuvenarHub owns the client conversation, the marketing, and the recall sequences on top. Integrated via API or Zapier where available.
Each pet has its own tag with its own vaccination cadence. A household with three pets gets three separate reminder streams, all coming from the same client contact record. Nobody gets a reminder for the pet they lost six months ago because the palliative-care tag suppresses those flows automatically.
For appointment reminders, general enquiries, and post-op check-ins, yes, providing the opt-in is captured (NuvenarHub handles PECR-aligned opt-in flow). Clinical advice on specific cases should remain on channels attached to the clinical record for RCVS purposes.
A single WhatsApp after the annual booster explains the plan value versus the client's likely spend, and offers a Stripe subscription sign-up link. One message, no follow-up chase. Conversion typically 15-25% of eligible clients.
Yes. Starter at £97/month covers a solo or two-vet practice. Pro at £480/month covers up to 5 team members and multiple inbox seats for reception + vets + nurses.
For clients messaging out of hours, the AI reply gives your emergency-provider phone number and any relevant advice you have trained it on (chocolate ingestion, seizure, wound). It never attempts clinical triage, only routing.

Start the 7-day trial.

Most operators in veterinary clinics earn the subscription back in the first month from recovered bookings or faster proposals. Card on file, £0 during the trial, cancel from the dashboard.

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Other verticals

CRM for UK independent vets and small animal clinics.

Built for the way veterinary clinics work.

What it looks like in the wild.

Questions we get from this vertical.

Start the 7-day trial.

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