CRM for UK electricians, plumbers, builders.
Last reviewed 2026-06-17
Summary
34% of UK tradespeople say they have lost work because they could not answer the phone (Fix Radio survey 2022, n=220+). The average building job on Checkatrade was £12,634 in Q3 2024. Even one missed enquiry a week is a five-figure annual leak. Trades take enquiries on WhatsApp and missed calls, scribble the quote on a notepad in the van, and never follow up on the ones that go quiet. The invoice goes out a week late on a free PDF template, and the chase happens by text if at all.
Built for the way trades work.
- 01
Every WhatsApp and missed call captured on a job record, with photos from the site attached to the same thread.
- 02
Quote pipeline (enquiry, site visit booked, quoted, accepted, in progress, invoiced, paid) you can see on the phone between jobs.
- 03
Templated quote replies you fire from the van, with VAT and the day rate already calculated.
- 04
Invoicing with a Stripe payment link, plus a polite automated chase at three, seven, and fourteen days overdue.
- 05
AI auto-reply on WhatsApp out of hours, so the 9pm enquiry gets a holding message and a booking link without waking you up.
One trade operator on NuvenarHub.
A three-van electrical firm in Leeds captures every WhatsApp and missed call on a job record. Out-of-hours AI auto-reply converted 28 evening enquiries into 11 site visits last month, work that used to disappear by morning. Automated payment chase recovered four invoices over 30 days old in the first week.
04. Trades FAQ
Questions we get from this vertical.
If the answer is not here, send the question to support@nuvenar.com. Replies inside one working day.
- Both. Starter at £97 / month covers a solo trade with one WhatsApp number. Pro at £480 / month covers a firm with up to five team members, multiple WhatsApp numbers, and the AI auto-reply for out-of-hours.
- Yes. The NuvenarHub mobile web app works on any phone. Templated quote replies with the day rate and VAT already worked out, sent from the same WhatsApp number your customer messaged.
- Send the invoice with a Stripe payment link from inside NuvenarHub. If it is not paid in three days a polite WhatsApp goes out, then again at seven days, then at fourteen days with a phone-call task on your dashboard. You can disable any step.
- Each job carries a date, an engineer, and a status. View the day or week by engineer to see who is free. We do not replace a full field-service tool like Tradify or ServiceM8, but for firms under 15 engineers most run NuvenarHub instead.
- Yes. Train it on your typical reply (postcode, service, day-rate, lead-time) and it sends a holding message with a booking link out of hours. Conversion on out-of-hours enquiries goes from near zero to around one in four for the trades operators we have measured.
- Yes. Contact import is CSV. Past invoices stay where they are (we are not an accounting tool). A senior engineer will walk through the setup with you on a 30-minute call, email support@nuvenar.com.
7 days. Full Pro. Card on file.
Most operators in trades earn the subscription back in the first month from recovered bookings or faster proposals. If it does not, cancel from the dashboard, no email required.