CRM for UK estate and lettings agencies.
Property enquiries get lost in three places: the portal inbox, the agency email, and the negotiator's WhatsApp. The 11pm Saturday enquiry on a Rightmove listing waits until Monday morning, by which point the buyer has already booked a viewing with a faster agency. Weekend cover is the founder's phone.
Built for the way real estate work.
- 01
Rightmove, Zoopla, and OnTheMarket leads routed into one WhatsApp inbox the negotiator team can cover from a phone.
- 02
AI auto-reply with a viewing booking link, so the 11pm enquiry gets a slot booked before the buyer messages the next agency.
- 03
Viewing pipeline (enquiry, qualified, viewing booked, viewing done, offer, agreed, completed) with the property and the buyer linked.
- 04
Weekend cover rota: assign the inbox to whoever is on, with internal notes so the Monday team has the context.
- 05
Lettings renewal tracker with 60-day-before nudges to both the landlord and the tenant.
One real estate operator on NuvenarHub.
A three-branch lettings agency in south London routes every Rightmove enquiry into one WhatsApp inbox. AI auto-reply books viewings out-of-hours: 47 booked over the first month from enquiries that arrived between 7pm and 8am. Weekend overtime dropped to zero.
Questions we get from this vertical.
If the answer is not here, send the question to [email protected]. Replies inside one working day.
We capture the email each portal sends and route it into the inbox with the property reference parsed out. Two-way write-back to the portal listing is on the roadmap.
Under three seconds from the moment the enquiry hits the inbox to the buyer receiving a templated reply with a viewing booking link. Conversion on out-of-hours enquiries is typically 3 to 5 times the manual baseline.
Yes. Set the AI to handle the first response on Saturday and Sunday with a booking link and templated answers. The on-call negotiator only picks up if the buyer asks something the AI cannot answer. Most weekend hours go to zero human input.
Each property is a card. Each enquiry on that property is a sub-record with the buyer's contact, the conversation, and the viewing date. Drag the buyer card through the stages on your phone between viewings.
Each tenancy carries an end date. NuvenarHub fires a workflow 60 days before: a landlord task, a tenant message, and a follow-up if neither replies in seven days. Reduces lapses-to-vacant.
Both. Single branch runs on Pro (£480 / month + VAT). Multi-branch firms use Enterprise with one workspace per branch, shared admin, and unified reporting.
7 days. Full Pro. Card on file.
Most operators in real estate earn the subscription back in the first month from recovered bookings or faster proposals. If it does not, cancel from the dashboard, no email required.