The short answer
Keep Fresha. Connect it to NuvenarHub so every booking lands in one client record next to that client's WhatsApp and Instagram messages. NuvenarHub then answers new enquiries in seconds and sends reminders, aftercare and rebooking messages on WhatsApp, triggered by your Fresha bookings.
Side by side
| Capability | Fresha | NuvenarHub |
|---|---|---|
| Booking calendar | Yes, the core product | No, syncs with Fresha |
| Marketplace for new clients | Yes, with a new-client fee | No |
| WhatsApp inbox and broadcasts | Not confirmed on Fresha's site | Every plan, 0% markup on Meta fees |
| Instagram and Facebook DMs | Not confirmed on Fresha's site | One shared inbox, every plan |
| AI replies to enquiries | Not confirmed on Fresha's site | AI replies on WhatsApp from Core; AI agents from Growth |
| Meta lead form follow-up | Not confirmed on Fresha's site | Instant WhatsApp and email, every plan |
| Ad spend to revenue tracking | Not confirmed on Fresha's site | Growth and above |
| Consent forms | Not confirmed on Fresha's site | Nuveforms, every plan |
| Courses for a training academy | Not confirmed on Fresha's site | NuveLearn, unlimited courses |
Checked November 2026. If Fresha has added a feature since, its own site is the source of truth.
What the Fresha sync does
- One client record. Each Fresha booking matches the client by phone or email, next to their messages and form answers.
- WhatsApp from booking events. Send a reminder the day before, aftercare the day after and a rebooking nudge when the next treatment is due.
Setting it up
Free setup (normally £500) runs until 31 December. Your account manager connects Fresha, WhatsApp, Instagram and Facebook, and builds your first automations with you. Book a 20-minute walkthrough.